Acceptable Use Policy (AUP)
1. PURPOSE & APPLICATION
This Acceptable Use Policy ("AUP") defines strict operating standards required for all merchants, administrators, and integrations connected to Tushe OS. Violation of this policy threatens the operational standing of our Meta WhatsApp Cloud API gateway and triggers immediate enforcement.
2. STRICTLY PROHIBITED MERCHANDISE & SERVICES
Merchants are strictly barred from using Tushe OS to catalog, negotiate, or collect payments for:
- Illegal Substances: Narcotics, unprescribed pharmaceuticals, synthetic drugs, or drug paraphernalia.
- Weapons & Explosives: Firearms, ammunition, combat knives, fireworks, or dangerous chemicals.
- Financial Fraud: Ponzi schemes, multi-level marketing (MLM), Forex doubling syndicates, or counterfeit currency.
- Stolen Goods: Unlawfully acquired electronics, black-market luxury apparel, or smuggled imports.
- Adult Services: Pornography, escort services, or non-consensual sexual material.
3. META WHATSAPP PLATFORM INTEGRITY & ANTI-SPAM
META WHATSAPP BUSINESS POLICY COMPLIANCE:
Tushe connects directly to Meta’s WhatsApp Cloud API. Sending unsolicited bulk messages or purchasing scraped contact lists violates Meta's global policies and results in permanent phone number bans.
Tushe connects directly to Meta’s WhatsApp Cloud API. Sending unsolicited bulk messages or purchasing scraped contact lists violates Meta's global policies and results in permanent phone number bans.
- You must obtain clear consumer consent before initiating marketing or promotional broadcasts.
- You may not flood customer phone numbers with automated spam or aggressive repetitive messaging.
- You must respect consumer requests to stop messaging or opt out immediately.
4. AI MANIPULATION & JAILBREAK DEFENSE
Tushe OS enforces a strict 5-Layer Guardrail Framework. Merchants and third parties are prohibited from:
- Injecting adversarial prompts (Prompt Injection) to force Tushe into ignoring its
P_emergencyfloor. - Attempting to extract internal system prompt instructions, model routing weights, or cryptographic API keys.
- Attempting to bypass tenant Row-Level Security (RLS) to access neighboring merchant store databases.
5. ENFORCEMENT & ZERO-REFUND TERMINATION
3.1. Enforcement Steps:
- Tier 1 Infraction: Written alert and 48-hour temporary messaging freeze.
- Tier 2 Infraction: 14-day suspension and formal compliance review.
- Severe / Criminal Infractions: Immediate permanent account termination without refund, permanent gateway blacklisting, and referral to the Economic and Financial Crimes Commission (EFCC) or Nigerian Police Force.